Case 02 · Civic Resource
Alderman Greg Mitchell — 7th Ward Office
A clear, accessible civic resource for 7th Ward residents — with automated intake so requests reach the right desk without the back-and-forth.
35 PagesFull-Scope Government Website Build
7th WardOfficial Website Design Partner, Alderman Greg Mitchell
[X]Weeks from Kickoff to Launch
A ward office serves thousands of residents with everything from service requests to event information. The team needed a site that made help easy to find — and a way to route incoming requests automatically instead of manually sorting messages.
What we built
- An accessible, mobile-first civic resource hub for residents.
- Automated intake that routes requests to the right team.
- Clear service and event sections that reduce phone volume.
The result
Residents get answers faster, and staff spend less time triaging — a civic tool that quietly makes the whole office run smoother.
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